Refund & Payment Policy

At Unishaala, we strive to ensure a high-quality learning experience for all users. This Refund and Cancellation Policy outlines the terms under which users may request refunds or cancel purchases made on the Platform.

Purchase Agreement

When you purchase a course or subscription on Unishaala, you agree to the pricing, payment terms, and applicable refund conditions displayed at the time of purchase.

Refund Eligibility

Refund eligibility may vary depending on the nature of the course, including whether it is a live class, recorded content, or part of a bundled offering. In general:

• Users may request a refund within a limited period from the date of purchase, provided that the course has not been substantially consumed.
• A course may be considered "substantially consumed" if a significant portion of the content has been accessed or completed.
• For live classes, refunds may not be available once the session has commenced or been attended.

How to Request a Refund

Refund requests must be submitted through the official support channels of Unishaala and will be reviewed on a case-by-case basis. Approved refunds will be processed using the original payment method within a reasonable timeframe, subject to applicable banking or payment provider processing times.

Subscription Cancellations

Subscriptions, where applicable, may be canceled at any time; however, cancellation will typically take effect at the end of the current billing cycle, and partial refunds for unused periods may not be provided unless explicitly stated otherwise.

Refund Denial

Unishaala reserves the right to deny refund requests in cases of:

• Misuse or abuse of the refund policy
• Violations of the Terms of Service
• Fraudulent purchase activity
• Substantial consumption of course content

Policy Updates

We reserve the right to modify this policy at any time, with updates being posted on the Platform. Continued use of our services after policy changes constitutes acceptance of the revised terms.